Support / Quick Start

Quick Start

  • Step 1Download the app

    Moonwalkers are powered by ShiftOS, our intelligent software that controls the way your Moonwalkers behave. In order to enjoy the best possible experience, please start by downloading our app.

    For a detailed explanation on how to update your Moonwalkers to the latest software version, please visit out help center.

Step 2Watch the tutorial video

In this tutorial, you'll learn everything you need to know about using your Moonwalkers to the best of your ability. From unboxing and charging to learning how you position your feet, and finally to walking and even taking stairs, we've got you covered.

Step 3 Tips for success

A collection of tips to help speed up your learning curve.

  • Start on a flat surface

    Avoid hills while you are getting used to the feeling. If you don't have access to flat ground, walk uphill to get started.

  • Walk slowly

    The faster you walk, the more power you will feel under your feet. Until you are used to the motion, start by walking slowly.

  • Be patient

    If you are walking slowly and you don't feel any power under your feet, be patient. Slowly increase your pace until you start to feel the power.

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