Troubleshooting
Support / FAQs
If your Moonwalkers are not working as expected. Please check the error codes below for more information.
| Fault Description | # of fast blinks in RED |
|---|---|
| Bad wireless connection | 1 |
| Bad charger | 2 |
| Battery Low | 3 |
| Battery temperature out of range | 4 |
| Motor overcurrent | 5 |
| Motor overvoltage | 6 |
| Motor temperature out of range | 7 |
| Bad motor hall sensors | 8 |
| Bad brake resistor | 9 |
| Bad electronics | 10 |
| Bad controller | 11 |
| Others | 12 |
If you have any other technical issues with your Moonwalkers and cannot find the answer in the Moonwalkers user manual, please contact customer support.