Support / FAQs

If your Moonwalkers are not working as expected. Please check the error codes below for more information.

Fault Description # of fast blinks in RED
Bad wireless connection 1
Bad charger 2
Battery Low 3
Battery temperature out of range 4
Motor overcurrent 5
Motor overvoltage 6
Motor temperature out of range 7
Bad motor hall sensors 8
Bad brake resistor 9
Bad electronics 10
Bad controller 11
Others 12

If you have any other technical issues with your Moonwalkers and cannot find the answer in the Moonwalkers user manual, please contact customer support.